Contact Centre - Webchat Licences
Samsung Contact Centre (SCC) is specially designed for enterprises with more demanding requirements typically found in formal or developing inbound and outbound contact centres.
Webchat licences for SCC allows webchat dialogue to be fully integrated with your contact centre, allowing for the same management and measurement of Agent performance. Agents can also respond by selecting pre-scripted text to improve handling times and accuracy.
Scaleable and Affordable
Samsung SCC is designed to seamlessly integrate different types of media and the provision of built in Webchat allows these contacts to be sent to the correct queue, using the same highly flexible rules as ACD Calls.
Webchat licences provide an automated service which operates 24/7/365, extending the hours businesses can operate. All transcripts are recorded for training and quality assurance purposes, and wallboards and reports will display Chat statistics.