Samsung CMS 

In-depth call reporting for your business that forms the basis for efficiency and greater productivity. With the added capability of CMS Recording, businesses can also ensure they address compliance issues such as GDPR and MiFID ii.

  • Verify call costs, including multiple carriers

  • Calculate call handling capacity and traffic flows

  • Manage staffing levels to meet fluctuations in demand

  • Build what if scenarios – how many more calls could you handle?

For Every Business

 

Samsung’s range of call management, reporting, and recording solutions are fully scaleable depending on your requirements…

 

Samsung Contact Centre

Take control of your inbound/outbound call operations to enhance processes and productivity, while supporting call operators to deliver greater efficiency, and improve the customer experience.

  • First time resolution, calls can be answered instantly and distributed to the right person

  • Routine tasks completed using Interactive Voice Response (IVR) self-service

  • Create and modify automatic call routing and queue management

  • Improve agent productivity by automating call set-up and wrap-up

An Integral Part of Your Business

 

If Samsung hardware drives your call communications then bring the most out of its functionality with our tailored Software Solutions

Samsung Xchange

Transfer your call handling requirements to your office computer. Whether you need to connect just a single extension, or require full call operator functionality, Samsung Xchange is fully scaleable through its set of distinctive modules – all capable of utilising CRM databases if required.

  • Completely control your handset and calls from your PC

  • Manage call volumes effectively with the ability to log on additional staff simultaneously as reception overflow

  • Choose comparable functionality to the PC version on a mobile device

  • View status of all user extensions, even if they are a home/teleworker or using a mobile phone out in field

Like to discuss how Samsung's Application Software can benefit your business?

Give us a call 

For additional information call   0808 178 0858   or

Calls are recorded for training and monitoring purpose only

Smart Connect Ltd 

Athena House 612-616

Wimborne Road

Bournemouth  Dorset  BH9 2EN

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