Samsung Contact Centre
Samsung Contact Centre brings the power of automation to customer communications. Whether used in a dedicated call centre or even a single department, such as sales or customer services, it provides all of the tools you need to transform the effectiveness of inbound and outbound calling.
By managing call and chat queues, improving agent productivity, and getting the right contact to the best skilled agent, Contact Centre takes over the routing of all traffic to allow for greater levels of control and measurement – even prioritising particular call types or queues.
Samsung Contact Centre delivers overall improvements in efficiency and productivity to businesses of all sizes, reducing abandoned calls through enhanced routing options and managing call avoidance. As personnel are often the biggest cost in a Contact Centre, automating and optimising essential call flow processes and functions reduces the management time required, assists with business growth, and provides a greater ROI >>
Built-in Interactive Voice Response enables users to leave messages, route calls to the right agent or offer self-service options both in and out of office hours. Opting for these additional licences activates the functionality ready available within Samsung Contact Centre and will undoubtedly enhance the levels of service available to your customer base >>
Live Chat Licences
Samsung Contact Centre is designed to integrate seamlessly into different types of media, and now the provision of built in Webchat allows these contacts to be sent to the correct queue using the same highly flexible rules as ACD Calls. By activating additional licences for the functionality, organisations can in-effect become contactable all year round >>