The Samsung CMS suite offers a flexible choice of call reporting and call recording solutions geared to enhance your business productivity, and ensure compliance when dealing with customer calls.
CMS Report monitors inbound and outbound calls to identify trends, drive business performance and deliver powerful call data visualisation. View configurable dashboards, run and schedule detailed reports and display wallboards.
CMS Report Premier
CMS Report Premier enhances CMS Report by adding real-time call statistics.Monitor queues and manage customer-facing teams via live dashboards, reports and wallboards
CMS Record is an essential application for any company with a necessity to record calls for training, legal, or compliance purposes. The solution delivers call recording with playback, call evaluation, and quality monitoring.