Samsung CMS
 

The Samsung CMS suite offers a flexible choice of call reporting and call recording solutions geared to enhance your business productivity, and ensure compliance when dealing with customer calls.

CMS Report

CMS Report monitors inbound and outbound calls to identify trends, drive business performance and deliver powerful call data visualisation. View configurable dashboards, run and schedule detailed reports and display wallboards. 

CMS Report Premier

CMS Report Premier enhances CMS Report by adding real-time call statistics.Monitor queues and manage customer-facing teams via live dashboards, reports and wallboards

CMS Record

CMS Record is an essential application for any company with a necessity to record calls for training, legal, or compliance purposes. The solution delivers call recording with playback, call evaluation, and quality monitoring.

For additional information call   0808 178 0858   or

Calls are recorded for training and monitoring purpose only

Smart Connect Ltd 

Athena House 612-616

Wimborne Road

Bournemouth  Dorset  BH9 2EN

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