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CTI (Computer telephone intergration)
You can use your computer to dial, hold and transfer your phone calls.
You can highlight a phone number, in any of your computer applications, and tell your telephone to dial it.
You can keep a list of personal contacts on your computer and call them by simply clicking on their name or number. Much easier than dialling by hand!
When someone on your personal contacts list calls you, you can see who it is before you answer your phone.
You can also keep a list of company contacts. If your company has a list like this, then you can call anyone on it just by clicking their name or number. And when someone on the list rings in, then everyone in the office can see who it is when their phone rings.
You can monitor the status of other telephone extensions and users around your company. At a glance, you can see who is engaged or unavailable. If you prefer more privacy, you can choose to exclude extensions or users from being monitored.
Screen-popping - because your telephone and computer are working together, you can configure your system so that when you receive a call, your customer database records associated with the caller appear automatically.
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