- Home
- Products & Services
For further information about our products and services, and for a free consulation regarding your telecoms requirements, simply contact us.
Telephone systems (new and refurbished)
We offer initial system planning to establish the best technology for you to meet your needs taking into consideration your plans for growth. In addition you can choose from a wide selection of refurbished systems.
See our new systems and refurbished systems.
Voicemail products
From a simple answer phone to a fully integrated solution allowing calls to be recorded and sent via email to your computer or mobile device. Smart Connect Voicemail offers advanced call facilities to ensure your employees get the most from the system. Users can record their own personal greetings, forward messages to other colleagues and even record conversations, ideal for more sensitive discussions or personal reminders.
Smart Connect Voicemail is easy to use for all employees with the aid of navigation prompts from either voice instructions or the screen prompts on a keyphone LCD screen, allowing all users to reap the benefits of streamlined office messaging the first time they pick up the phone. Smart Connect Voicemail can then alert users to new messages via a message waiting lamp or the LCD screen of their digital keyphone with the user able to identify the date and time each message has been recorded.
Contact us for voicemail products »
Auto Attendant
Auto attendant allows you to route calls to people in your organisation without having to answer the phone manually saving time. With the Smart Connect Auto Attendant you can be sure that incoming calls are never kept waiting to be answered. The Auto Attendant can answer multiple calls simultaneously, even giving each call an individual greeting. Smart Connect Auto Attendant can in effect create a simple contact centre structure within your organisation, allowing you to route calls for individual extensions or departments as the caller makes their selection. External callers are prompted by the Smart Connect Attendant to dial for direct connection to the correct person without the need for the receptionist to handle the call. However if no extension number is dialled within the specified time, the call will be automatically connected to the receptionist or another specified extension.
The Smart Connect Auto Attendant can also be customised for up to 4 time periods to truly reflect the individual nature of your working patterns e.g. daytime, evening, weekends and holiday periods.
Call Centre Applications
Complex telephone needs can be meet easily with good planning and good equipment that has been programmed well and we have may years of experience in delivering systems that meet the unique needs of call centres.
Contact us to discuss your call centre requirements »
Call Management Packages
We have many types of call management packages to suit every company.
See all call management packages »
Computer Telephony Integration (Database Screen Popping)
Customers admire good service and computer databases can be linked to phone systems allowing you to access information about a client before you answer the phone. This enables you to provide good information about the status of a customers order or update them on progress.
Contact us for computer telephony integration »
Data Cabling Networks (Cat 5 & 6)
We provide a complete data cabling solution service that are fully tested to ensure that signal strength is up to the standard required to deliver reliable and fast connectivity between your computers and phone systems. We also supply a complete solutions for the IT trade.
See all data cabling & network products »
Reduced Call Rates & Line Rentals
Smart Connect offers a complete range of network services from line ordering and provision, line rental and, finally, call costs. Smart Connect has accesse to the BT wholesale system and are able to offer Competitive call rates and line rentals to our customers. Savings up 45% on calls and 15% on line rentals
As we bill for line rentals as well as calls, we can offer customers a single consolidated bill for calls and access, hence we significantly reduce the numbers of bills that a customer has to process.
Contact us to see how you can save money on call costs »
Project Management
Staying on top of the latest technology is important and we provide a complete service to our customers providing simple easy to understand advice and we ensure that changes to your systems are managed professionally.
Contact us to manage your telephony project »
Full On-Site Training
We provide full training on any system we provide to ensure that staff can get the most out of their system. Effective training on a system can ensure that all the features of a system are used to there fullest and that unnecessary upgrades are NOT made due to a lack of knowledge and understanding of systems capabilities.
Contact us to discuss training requirements »
Remote Maintenance
We can often access your phone system remotely to update programming and to run diagnostics on the system to find out about any problems before sending out an engineer this not only saves on costs but also provides a rapid response to problems.
Contact us for more information about remote maintenance »
Advertising On Hold
Customers time is precious and often it is useful to advertise services you offer that a customer may not be aware of, we can supply the technology and ensure that messages are recorded an played out to the correct people. Surveys reported that the absence of sound or music during hold time results in an astonishing 60% caller hang-up within the first 60 seconds.Hold Time can be productive for both your business and callers to your company. Why waste dead time when you have a captive audience. According to surveys 88% of consumers prefer hearing a message or music on hold rather than other options when waiting for a call to be answered.
See all advertising on hold products »
Mobile Networks
We can provide access to business rates for mobile users and can ensure that the correct packages are kept to the best possible rates ensuring that value added services like GPRS are setup and configured correctly.
Contact us for competitive mobile network tarrifs »
Door Phone Entry
At Smart Connect we realise that security and safety are of paramount importance to ensuring peace of mind, whether it be at home or in the workplace. We have a comprehensive range of audio and audio/video access control systems to suit any budget, ranging from a simple single station audio entry system to multi entry / multiple user audio video entry systems. All of our Audio / Video entry systems are stylish and functional and are fully backed by our comprehensive warranty. The majority of systems can be interacted with your business telephone system giving more flexibility.
See all door phone entry products »
Non Geographic numbers
Free phone, Local, National and Premium Rate Numbers (e.g.0800, 0845, 0870 & 09 numbers).
A non-geographic number, also called a virtual number, is a telephone number associated with a country, but not to any single geographic location within that country. When someone dials a non-geographic number, the call is automatically transferred to the subscriber's telephone set, wherever that set is located
Phone numbers are an important part of a businesses strategy from free call customer enquiries to paid technical support via premium rate numbers we can provide a solution for you. These numbers can also be transferred as a business grows or moves.
Contact us for more information about our non-geographic numbers »
